zoomed into focus as a top choice among video conferencing tools. You can make video calls while working from home and use it for other kinds of virtual get-togethers. I have a weekly Zoom happy hour with friends, for example. My niece had a show-and-tell call with her classmates not long ago. On Twitter, some have even mentioned attending funerals remotely using Zoom. The app has certainly caught on. A representative for Zoom said via email that in December 2019, Zoom saw an average of 10 million daily meeting participants. In March 2020, that number was 200 million.
PCMag believes that Zoom is among the best video calling apps, provided new users take a few moments to acquaint themselves with the tool's features. It remains an Editors' Choice, although we have bumped the score down by a half point since we last updated this review in light of recent privacy and security concerns. Zoom Meetings is a go-to choice for work-related meetings due to its stability and reliability. It can be a great option for personal use. For government and healthcare use, be sure to look closely at Zoom's offerings for those specific sectors.
Recent Concerns
With increased use comes increased scrutiny on security, as well as increased attempts at exploitation. Under these conditions, some flaws and gaffes have come to light, though the company has been quick to issue clarifications and fixes, to its credit.
The company had said it used end-to-end encryption, but had to clarify that claim. End-to-end encryption is used for calls between people using Zoom apps or Zoom Room, provided no one is recording the call (there is an option to record). End-to-end encryption is not available for Zoom via other devices, such as dialing into the audio of a Zoom call using a telephone. It would be impossible for Zoom to encrypt the audio through every leg of such a journey, as the company has now explained.
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